1

Charged me $70 for a diagnostic test. Asked for another $209 for a deeper diagnostic test as they couldn't find out what was wrong with my BMW. Took it to The Real Mechanic in Fullerton and they found out the problem (Loose wire connection) within an hour and only charged me $40...

Kevin, I am sorry that we did not meet your expectations when your BMW was towed in for a no start condition. When it was towed in, you stated that you were in the middle of a turn lane when your car stalled and shifted into park, but once your car was jump started it shifted out of park. You approved a charging system test for $65.25, not a complete diagnostic assessment. Our charging system test covers the testing of the battery, alternator and a parasitic draw test. It is a finite test not an all-encompassing diagnostic. The ASE Certified Master Technician confirmed that the battery and alternator tested OK but there was an open wire (bad connection) between the alternator and battery circuit, as stated on your invoice, but we did not know specifically where it was that is why we asked for $209 for the additional testing. If you would have approved the testing and it took a short amount of time to identify and correct the issue like you said it did, we would have adjusted the cost of the testing accordingly, and if that was not explained we are sorry. We try to make the process as seamless as possible for our customers and streamline the testing. Yes, this may include the approval of expensive testing after the initial assessment, but that is so the technician can find and fix the concern without stopping to get additional approval. Like I tell my customers, I would much rather call you and tell you the final bill is less than what we thought, instead of calling and asking for the approval of additional charges.

- Yorba Linda Auto Service
5

Thorough and professional as always

Thank you again, John! We sure appreciate you!

- Yorba Linda Auto Service
5

Fair price. Good workmanship. They have been the best.

Thanks, Deanna, for your support. We appreciate you so much! 😄👍🏻🚘

- Yorba Linda Auto Service
5

Excellent customer service from start to finish. Tim provided a thorough diagnosis of my BMW and cost estimate. Moreover, Tim explained the issue in basic terms to include the mechanical work. By far the best experience I’ve had.

Thank you for letting us know our auto repair team provided the best experience you’ve had! That means a lot. 😄👍🏻🚘

- Yorba Linda Auto Service
5

Provided a total diagnostic list of needed repairs (sponsored by AAA). GREAT diagnostic, repair and prevention shop!

Thank you, Geri, for the high praise of our auto repair team. We appreciate you! 😄👍🏻🚘

- Yorba Linda Auto Service
5

.Good quality work and professional service.

Thank you, Blair!

- Yorba Linda Auto Service
5

Great work, fast and very nice.

Thank you, Josh!

- Yorba Linda Auto Service
5

Was able to bring my truck in on the same day, caught a ride home with the shuttle was updated with provided with diagnosis and an estimate in the same day then repairs were completed at the time promised. Picked up by the shuttle and trucks runs awesome now!

Thanks for the 5 stars! We are so happy to hear your truck runs awesome now. Thanks for placing your trust in our auto repair team and have a super weekend! :-)

- Yorba Linda Auto Service
5

Honest, on time, capable service. Will use again!

Great news, Norman! We sure look forward to seeing you again. Thank you!!

- Yorba Linda Auto Service
5

Their the best! They have done work on many of my cars in the past. And will continue into the future. Professional, Knowledgeable, Trustworthy and Reasonably Priced.

Yay! We sure appreciate you, Karen, and we are honored to have earned your loyalty and trust. Thank you!

- Yorba Linda Auto Service
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