I needed a new alternator after my battery was replaced; using his good judgment, Tim of YLAS searched for an appropriate part which could not be delivered until the next day. I was able to leave my Honda CR-V with YLAS overnight so as not to drain the new battery. The next day, after completion of the installation, Tim picked me up so I could retrieve my vehicle. When settling the invoice, I got into a conversation with Travis about the longevity of an alternator, especially of the original one that wasn't that old, as I had purchased it from CarMax two years prior. Travis specifically picked up on that discussion topic and asked if I had the CarMax Extended Warranty, which I did. He researched it and later notified me that the entire replacement cost was covered and my net balance was $0.00! I was amazed with his follow-through and blessed--as I had just moved and was already incurring expenses, so this was definitely a wonderful "gift" for which I am grateful to Dan, Tim, Travis and the entire YLAS Team!
Thanks, Jerry, for coming in to see us. We appreciate the opportunity to serve you and your vehicle. :-)
- Yorba Linda Auto Service