Honest, competent, and thorough. This leads to a great value. I have been using Yorba Linda Auto Service for a few years now. Their service is excellent and I have since recommended them to family and friends, who have all reported back good results to me. Miles does a great job at explaining their diagnostic steps, recommendations, and prices. The prices are reasonable. The real value is in their honesty, though, being that I'm not going to pay for something I don't need. They even get my basic oil change business because any repair recommendations are based on real indicators, not just a computer-driven, mileage-based set of rip-off procedures from the monkeys over at Jiffy-Lube. So, the service is so good I was actually compelled to log in and post a review. I'm also reading the other reviews and finding that many people are getting the same great results that I've been getting. Oh, and a note for Wendy G. with the PT Cruiser. Say hi to the dealer for me when your car dies from one of the things on Miles' list that you chose to ignore.